Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kacynlaura
Level 7

Children saw roku’s AD with naked picture! No way to remove?

I was turning on the TV today for my four, six, and eight year old children so they could watch Disney. A completely naked picture advertising the movie Striptease was on there! On the main screen right when I turned it on. We regularly get slightly inappropriate ads, but this was way too much. 

I had no idea my children would be subjected to this when I purchased this Roku TV. I called their customer support line and they wouldn’t even take my call. Is there no way to remove these inappropriate ads?

Roku, you need to figure out a solution for this kind of thing out or you are going to get a bad reputation. Apparently you are not a family friendly company?

8 REPLIES 8\
Cosmichrist
Level 7

Re: Children saw roku’s AD with naked picture! No way to remove?

I agree,

It's either a case of technical stupidity or Roku want's to push porn onto children.  Either way, it needs to be addressed.  I tweeted the same complaint so other people can be warned that Roku has this content on preview.  Thanks for bringing this to the attention of everyone.  It needs to be addressed. 

RadialTires
Level 7

Re: Children saw roku’s AD with naked picture! No way to remove?

Roku, I have 5 devices. 

 

I don't want to see the Striptease ad, especially during hours of the day that my kids are pulling up Disney plus. 

 

Please be smarter or give us the options to be smart ourselves. 

ComputerGuy7
Level 8

Re: Children saw roku’s AD with naked picture! No way to remove?

I agree with everything original post says.

nick9579
Level 8

Re: Children saw roku’s AD with naked picture! No way to remove?

I AGREE !  and I am in an OVER-55 community, i am using the ROKU for screen mirroring !   Their AD selection is ABYSMAL.  add my vote that this needs changed as soon as possible

ComputerGuy7
Level 8

Re: Children saw roku’s AD with naked picture! No way to remove?

I hope roku deals with this. Until then if you have the time, money, and tech savvy; search the internet for "block roku ads with router"

kacynlaura
Level 7

Re: Children saw roku’s AD with naked picture! No way to remove?

After this incident my husband and I tried pretty hard to figure out a good solution and even considered getting rid of the TV. There wasn’t really an ideal solution. What we ended up doing is we turned on the tracking/monitoring (probably called something else) on the tv so that we would get advertisements given to us based off of what we are already viewing. That has helped a lot. We don’t look at inappropriate stuff so most of the inappropriate stuff is not advertised to us anymore. Instead we get more child friendly options advertised for the most part. Not a perfect solution but I hope it helps someone out there.

0 Kudos
rokünt
Level 8

Re: Children saw roku’s AD with naked picture! No way to remove?

The simple answer is to report them, check in your country to see what regulators there are.

I have never seen anything offensive to children on there but as someone with visual disability I do have a problem with some new ad located below menu.


0 Kudos
rokünt
Level 8

Re: Children saw roku’s AD with naked picture! No way to remove?


@ComputerGuy7 wrote:

I hope roku deals with this. Until then if you have the time, money, and tech savvy; search the internet for "block roku ads with router"


My son offered to remove ads for me, he is a bit of a hobbyist and visits me with new gadgets to make my life easier, they are all very well until they don't work because of an internet failure. 

He told me about something called OpenWrt or OpenRwt, he installed it on my old ISP router but we never replaced it, just spent a sunday afternoon messing around.  I remember he said it had an adblocker but I was concerned because on my laptop some sites do not work for me at the best of times even with disability aids but they code ads so if you block them the sites stop loading.

It is totally free and he installed it on my old router, he had to take that away to do the tech savvy stuff, then came here and was tinkering with it and adding things.

0 Kudos