Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MrsBradley1203
Level 7

Certain applications not working

I have three Roku devices in the house. I’ve been experiencing different issues with each device. The Roku TCL tv won’t open YouTube. One of my streaming sticks won’t download the Disney plus app. Another streaming stick won’t allow any applications/channels to open. 

I've done updates. My network is excellent. I tried to contact Roku support and had a lengthly chat with a few people from their support chat, no one can help or even give a clue as to what the issue could be. 

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Certain applications not working

Hi @MrsBradley1203

Thanks for the post.

Since you have multiple concerns, please see the list below and perform their suggested troubleshooting.

  1. The Roku TCL TV won’t open YouTube.
  2. One of my streaming sticks won’t download the Disney plus app.
  3. Another streaming stick won’t allow any applications/channels to open.
    • Could you name us the channels you tried to access? 
    • We suggest you try removing one of the affected channels then add it back in. Make sure to restart your Roku stick before re-installing it to ensure the process is successful. 

Let us know how it goes!

All the best,
Kariza

0 Kudos