Hi... I cannot find the "Settings" topic that has the Privacy followed by the Advertising choice. Can someone describe exactly where that is? Thx ;>)
When reporting problems it's always a good idea to report your Roku model and model number as shown via Settings > System > About. Often the answers you seek depend on your Roku model and if we have this information to start with, you can get targeted suggestions more quickly.
Look under Roku menu path Settings > System > Privacy.