Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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english1a
Level 7

Cannot Uninstall HBOMax

I realize many people are having trouble with HBOMax, but I do not even have an option to uninstall. I can uninstall every other channel. I restarted the Roku and even did a factory reset. I have logged out of every device. Like others, HBOMax crashes every time I open it. Are others having issues with the uninstall as well? Any suggestions? Also, I am having a terrible time finding a way to get support from Roku. Am I missing something there?

6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Cannot Uninstall HBOMax

Did you subscribe to HBO Max via Roku?

I've never subscribed to anything through Roku, but I've read that you can't uninstall a channel while you have an active Roku subscription to it.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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jmccr1
Level 7

Re: Cannot Uninstall HBOMax

that is not true. only hbo max has no un still option when the star key is activated. i have several subscriptions and every other one (e.g. disney, starz) has a 'remove' option but hbo max. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Cannot Uninstall HBOMax

Hi @jmccr1,

Thanks for posting in the Roku Community!

I understand that you are unable to uninstall HBO Max on your Roku device. 

If you are trying to remove a channel, first determine if the channel has a subscription and whether that subscription is billed to your Roku account.

  1. Go to my.roku.com on your computer or smartphone
  2. If prompted, sign in to your Roku account.
  3. Select Manage Your Subscriptions.

If the channel you want to remove is listed on this page, the subscription must first be canceled before the channel can be removed from your Roku device.

  • Notes:
     
    • If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.
    • Channels cannot be removed at Roku.com.

For full information on this, you can take a look at this link: How do I remove channels from my Roku® streaming device? | Official Roku Support

Hope this helps! Let us know if you have any other concerns.

Kind regards,
Mary

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wonderbow
Level 7

Re: Cannot Uninstall HBOMax

Same here.  I just want to re-install the app.... I do not think I should need to cancel my subscription just to delete/reinstall the app.  

When it works, it is terribly sluggish... Most of the time, though, it kicks me back to the Home Screen shortly after opening.  If I finally get to my show due to some miracle, it kicks me back out randomly.  

I know we should contact HBO for support of their app.  But this is a ROKU issue - not being able to reinstall an app.  I do not want to do a factory reset and have to set the entire thing back up again.

RokuKariza-D
Roku Employee
Roku Employee

Re: Cannot Uninstall HBOMax

Hey @wonderbow

Thanks for reaching out here in the Community!

Please be advised that the only option to remove a channel is by canceling the subscription first. No worries, as long as you're within the billing cycle of your HBO Max membership, you won't be charged again upon resubscribing to the channel. 

Make sure as well to restart your Roku device before adding the channel back in to ensure the process is successful.

We appreciate your understanding.

All the best,
Kariza

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Acrobotic
Level 7

Re: Cannot Uninstall HBOMax

I was in the same situation and gave this a try (unsubscribing from HBO and deleting the app, restarting Roku, then adding the app back). It worked!

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