Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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brianlardin
Level 7

Re: Can't screen mirror from Windows 10 laptop to Roku

So, I thought I had tried EVERYTHING for my brand new Windows 10 laptop to connect to my brand new 55 inch TCL Roku TV. The laptop was finding my TV but I was getting the "couldn't connect" after about 30 seconds. To go straight to the one setting I found without reading that solved my "Cannot connect" problem, go to the bold red text. To go to an easy setup for a wired connection anywhere in your home, go to final paragraph.

When I went to another TV and connected my old Roku 3 box to it and changed the input to the HDMI port that Roku was plugged into, I got a message on screen asking if I wanted to allow device xxxx to connect (this is whatever the name of your device is that you are trying to connect). I selected ALWAYS (as opposed to "PROMPT" or "NEVER"). Simple enough. Now, I can connect the laptop to my smaller TV with the Roku attached. By doing this, I also ruled out the laptop as the cause of not connecting to the new Roku TV.

I checked every website/forum I could find (including the actual manual from TCL) and was failing miserably. Knowing that the problem had to be some setting buried in the TV menu and NOT in my laptop, I soldiered on. Eventually, the Eureka moment came! I have my Roku TV connected via a wired connection and my laptop on Wifi and I STILL made it work and it is flawless every time. All the information you will find online indicates that you need to have both units on the same wifi network. NOT TRUE. They simply need to be on the same network, regardless of connection methodology.

Here's my setup:
Roku TV connected to internet via wired connection (even though this isn't really necessary to accomplish what I did....the wired connection eliminates those annoying occasional 1-2 second sound drops because there's no signal interference AND the wired connection makes streaming load SO much faster than WifI). I'll explain my wired connection at the end of this post because it is not typical and was a $100 investment to avoid any cables in the wall.

Laptop set on Wifi to my 2.4 ghz connection (but I could just as easily use the 5 ghz with the same results)

Settings on Roku TV:
Settings>System>Screen Mirroring: "Always Allow" is checked (you could also use Prompt if you wanted to here but then you would always need to allow it via the Prompt on the screen)
*The setting here is what you will find anywhere you look on the web....including the TCL manual and the Microsoft website.

Settings>System>Advanced System Settings>Device Connect: "Enable 'Device Connect'" is checked. You MUST have this checked to be able to screen mirror.
*The setting here is NOT typically found in any search but the default seems to be set to Enable as I have never had to actually change this one.

Settings>System>Advanced System Settings>Control by mobile apps>Network access: "Default" is checked.
*This setting is the holy grail to making Screen Mirror work on my TCL Roku TV!!!  Smiley Very Happy Smiley Very Happy Smiley Very Happy This was set to "Permissive". When I changed this to "Default" screen mirroring began to work PERFECTLY. My 17" laptop monitor duplicates to my 55" TV screen without any distortion or loss of picture quality.

I have found the most usefulness I have for this feature is simply for shared family viewing of websites/videos that do not have a casting option built in like YouTube. My son's football team uses the Hudl app for video review and there's no cast feature. By duplicating the laptop screen to the TV, we can both see things on the big screen comfortably and since the picture is the same quality but larger, we are able to easily see plays developing or breaking down. Because I am providing a public service here, I also put Chrome into incognito mode to see if it still worked. No issue at all. Everything still perfect.

About the wired connection setup: pick up the Netgear Powerline 1000 or Netgear Powerline 2000 at your local electronics store. You will spend between $75 and $110 depending on model. These will convert your existing home electrical wiring into a wired network connection between your router and wherever you plug these in. The only difference in the 1000 and the 2000 is that the 1000 has one ethernet port while the 2000 has 2 ethernet ports. So if you have a Roku TV with Xbox hooked up, you could have a wired connection to both with the Powerline 2000. Setup for me was literally "Plug and Play". Whichever model you select, it comes with 2 units inside. On one unit, plug it into the wall near your router and then connect one of the router's ethernet ports into one of the ports of the unit you plugged into the wall. Note: while the router and the Netgear unit do not need to be plugged into the same outlet the do need to be on the same circuit. Plug the other Netgear unit nearby wherever you need a wired connection. This unit does not need to be on the same circuit as the router. After plugging it in the wall, connect an ethernet cable from your device into the unit you just plugged in. After about 60 seconds, all 3 indicator lights will be solid green if connected correctly. Need to add even more ethernet ports to your home....like into a garage or a bedroom far away from the wireless router, just buy more sets of Powerlines. Just note that all units must be on the same overall electrical box to work so if you have a separate panel for a detached garage, this won't help you. For my family, we just have the one set (one connected to the router and one connected to the Roku TV). But if my kid wants to download a game to his Xbox, we just unplug the unit from the Roku TV (change the TV connection to wireless if you want to stream....if just watching non-streaming TV you don't have to do anything) and he takes it to the basement to do the download and when he's finished he plugs it back into the Roku TV on the main level.

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ennui101
Level 7

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

Thank you Haptad. Your suggestion to reset the network connection worked after I had almost torn what little is left of my hair out trying to mirror to a new ROKU Ultra (old Roku had worked fine).  In Fact, thank you thank you thank you
Peter
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Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

Howdy,
Please help, I'm at whits end this evening.  Trying to get Screen Mirroring from a Windows 10 PC to work. My mother had a Roku Express, but had to dig and find out it was the 3700 from 2016 and doesn't support it.  Found Roku Media Player and was able to access my files, but subtitles didn't work.  Added to the fact the RMP wouldn't do all that I wanted it to do and the Roku was slow as snot, I purchased a Roku Ultra (4660X). It's been updated to OS 9.0.0 - Build 4142-46. It has the Screen Mirror option and my phone can connect fine.

My computer is a Windows 10 x64 (Build 1803). It uses a GTX1080 and an Asus x99 Deluxe II with Broadcom 802.11ac Wi-Fi Network Adapter. There are two ethernet ports on it, but I'm staying on Wi-fi for testing purposes as I couldn't get this to find the Roku Ultra as a Display when using Connect regardless of wired/wireless. The Windows Connect app shows ready for you to connect wirelessly (Version: 10.0.17314.1). Using PowerShell I've confirmed all wired/wireless network interfaces utilize NdisVersion 6.5 (except my VPN, which I do not have turned on).

Here's what I can and cannot do.  If I go to the Action Center > Connect, it'll search forever and never find the Roku Ultra.  If I go to the Bluetooth & Other Devices menu > Add Bluetooth or Other Device > Wireless Display or Dock,, it'll never find the Roku Ultra. Oddly enough, if I go to Devices and Printers > Add a Device, it does see the Roku Ultra as a Multimedia Device that I can't really do much with.

I have Reset the network connection on the Roku. I have reset the Roku itself. I have disabled/enabled my network adapters on my PC and fully reset the home network several times.  Suggestions Please?!
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NYER566
Level 7

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

I have a Roku 2 that always found my wireless connection so I could mirror from my laptop to the tv It always worked until the windows spring 2019 update1903. Now It will find my Roku to cast to tv but when I logg off my computer I have to go through the same process again to find my roku in the bluetooth section of windows 10 settings. I want to know why it won't stay connected all the time like it used to.
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atc98092
Level 16

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

"NYER566" wrote:
I have a Roku 2 that always found my wireless connection so I could mirror from my laptop to the tv It always worked until the windows spring 2019 update1903. Now It will find my Roku to cast to tv but when I logg off my computer I have to go through the same process again to find my roku in the bluetooth section of windows 10 settings. I want to know why it won't stay connected all the time like it used to.

I think you answered your own question. If it stopped working the same time a Windows update was applied, it's most likely the Windows update that caused it. Most likely nothing that Roku can do, as Microsoft has always been a little iffy with their support for Miracast. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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gordie
Level 7

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

"brianlardin" wrote:
So, I thought I had tried EVERYTHING for my brand new Windows 10 laptop to connect to my brand new 55 inch TCL Roku TV. The laptop was finding my TV but I was getting the "couldn't connect" after about 30 seconds. To go straight to the one setting I found without reading that solved my "Cannot connect" problem, go to the bold red text. To go to an easy setup for a wired connection anywhere in your home, go to final paragraph.

When I went to another TV and connected my old Roku 3 box to it and changed the input to the HDMI port that Roku was plugged into, I got a message on screen asking if I wanted to allow device xxxx to connect (this is whatever the name of your device is that you are trying to connect). I selected ALWAYS (as opposed to "PROMPT" or "NEVER"). Simple enough. Now, I can connect the laptop to my smaller TV with the Roku attached. By doing this, I also ruled out the laptop as the cause of not connecting to the new Roku TV.

I checked every website/forum I could find (including the actual manual from TCL) and was failing miserably. Knowing that the problem had to be some setting buried in the TV menu and NOT in my laptop, I soldiered on. Eventually, the Eureka moment came! I have my Roku TV connected via a wired connection and my laptop on Wifi and I STILL made it work and it is flawless every time. All the information you will find online indicates that you need to have both units on the same wifi network. NOT TRUE. They simply need to be on the same network, regardless of connection methodology.

Here's my setup:
Roku TV connected to internet via wired connection (even though this isn't really necessary to accomplish what I did....the wired connection eliminates those annoying occasional 1-2 second sound drops because there's no signal interference AND the wired connection makes streaming load SO much faster than WifI). I'll explain my wired connection at the end of this post because it is not typical and was a $100 investment to avoid any cables in the wall.

Laptop set on Wifi to my 2.4 ghz connection (but I could just as easily use the 5 ghz with the same results)

Settings on Roku TV:
Settings>System>Screen Mirroring: "Always Allow" is checked (you could also use Prompt if you wanted to here but then you would always need to allow it via the Prompt on the screen)
*The setting here is what you will find anywhere you look on the web....including the TCL manual and the Microsoft website.

Settings>System>Advanced System Settings>Device Connect: "Enable 'Device Connect'" is checked. You MUST have this checked to be able to screen mirror.
*The setting here is NOT typically found in any search but the default seems to be set to Enable as I have never had to actually change this one.

Settings>System>Advanced System Settings>Control by mobile apps>Network access: "Default" is checked.
*This setting is the holy grail to making Screen Mirror work on my TCL Roku TV!!!  Smiley Very Happy Smiley Very Happy Smiley Very Happy This was set to "Permissive". When I changed this to "Default" screen mirroring began to work PERFECTLY. My 17" laptop monitor duplicates to my 55" TV screen without any distortion or loss of picture quality.

I have found the most usefulness I have for this feature is simply for shared family viewing of websites/videos that do not have a casting option built in like YouTube. My son's football team uses the Hudl app for video review and there's no cast feature. By duplicating the laptop screen to the TV, we can both see things on the big screen comfortably and since the picture is the same quality but larger, we are able to easily see plays developing or breaking down. Because I am providing a public service here, I also put Chrome into incognito mode to see if it still worked. No issue at all. Everything still perfect.

About the wired connection setup: pick up the Netgear Powerline 1000 or Netgear Powerline 2000 at your local electronics store. You will spend between $75 and $110 depending on model. These will convert your existing home electrical wiring into a wired network connection between your router and wherever you plug these in. The only difference in the 1000 and the 2000 is that the 1000 has one ethernet port while the 2000 has 2 ethernet ports. So if you have a Roku TV with Xbox hooked up, you could have a wired connection to both with the Powerline 2000. Setup for me was literally "Plug and Play". Whichever model you select, it comes with 2 units inside. On one unit, plug it into the wall near your router and then connect one of the router's ethernet ports into one of the ports of the unit you plugged into the wall. Note: while the router and the Netgear unit do not need to be plugged into the same outlet the do need to be on the same circuit. Plug the other Netgear unit nearby wherever you need a wired connection. This unit does not need to be on the same circuit as the router. After plugging it in the wall, connect an ethernet cable from your device into the unit you just plugged in. After about 60 seconds, all 3 indicator lights will be solid green if connected correctly. Need to add even more ethernet ports to your home....like into a garage or a bedroom far away from the wireless router, just buy more sets of Powerlines. Just note that all units must be on the same overall electrical box to work so if you have a separate panel for a detached garage, this won't help you. For my family, we just have the one set (one connected to the router and one connected to the Roku TV). But if my kid wants to download a game to his Xbox, we just unplug the unit from the Roku TV (change the TV connection to wireless if you want to stream....if just watching non-streaming TV you don't have to do anything) and he takes it to the basement to do the download and when he's finished he plugs it back into the Roku TV on the main level.

Brian - am desperately trying to make my mirroring work from Dell laptop to TCL roku TV. Saw your post with directions but when try to follow chain to get to either 'Network access' or 'Device connect' I can't find the steps you show. Any advice to get to same places?
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thetick
Level 8

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

Casting to Roku with Windows is complete waste of everyone's time.  If you want to cast or mirror use a Chromecast.   
TheTick
Roku 3 for Pokémon TV / YouTube
PC / Chromecast for all other media because Roku Mirroring sucks and and the every day re-authenticating via PC required with the Roku.
Verizon FIOS
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Bog
Level 7

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

on windows you should have duplicate screens, NOT extend.

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Mh12
Level 7

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

I bought a Sharp 50" 4K UHD HDR LED Roku Smart TV (LC-50LBU591C) yesterday from .I am trying to connect it to my laptop for mirroring, I followed every step as other tv on my windows 10! it can not see the TV. If I go through setting and add device it find tv as multimedia device but Unavailable beside. I put more than 3 days can not find issue. Can you help me with that? what is the problem? what should I do?

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atc98092
Level 16

Re: Can't screen mirror from Windows 10 laptop to Roku Streaming Stick+

Mirroring Windows to a Roku device has always been hit or miss, mostly miss. It uses the Miracast protocol, and not all computers have the correct hardware to support it. You'd be far better off just running an HDMI cable from the laptop to the TV than messing with screen mirroring. Not as convenient, I agree. But it will work every time that way. Smiley Very Happy

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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