Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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makaiguy
Level 21

Can't relink Roku 3 after unlinking from account and Factory reset

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Over the years I have installed a total of 5 Rokus on my Roku account.  Two of them, an old Roku 2 XD (3050) and a Roku 3 (4200) have been taken out of service and unlinked via my Roku account at my.roku.com.

After I unlinked the Roku 3, I performed a Factory reset on it to wipe it clean.

Now I am attempting to re-install the Roku 3 but the linking process fails, telling me I have reached my limit of 20 installed devices, although I've only ever linked a total of 5 devices.  I recall I did have to do a Factory Reset and relink my Stick+ a while ago, so that may have been counted as a 6th installation (?) but still this is nowhere near 20.  The only CURRENTLY linked devices shown on my account are the three shown in my signature, below.

My reason for relinking was to assure myself everything works okay before wiping it again and giving it to a relative who already has a Roku account with two devices linked to it.  Now I'm concerned that he would not be able to link it either.

@RokuDanny-R - is this a problem with this Roku 3, or is it with my account?  Either way, is this something that can be reset at your end?  I'll PM you my Roku account info.

Roku 3 particulars:

Roku3.jpg

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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makaiguy
Level 21

Re: Can't relink Roku 3 after unlinking from account and Factory reset

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To bring some closure:

@RokuDanny-Rforwarded my issue on to the support group.  In an email they confirmed there were only 3 devices shown as linked to my account.  They requested me to wipe the Roku 3 clean via another Factory reset, and attempt to link it to a different Roku account, to see if the problem was with the device or my account.  As requested, I did the following:

  • Performed a Factory Reset via the reset button.
  • Set it up, linking it to a new Roku account created for the purpose.
  • It linked without difficulty.

With this under my belt I did the following:

  • Again performed a Factory Reset.
  • Set it up, linking it to my normal Roku account.
  • It again linked without difficulty.

So it appears the previous incident when it told me I could not link to my account because I had reached my 20 device limit was a fluke of some sort.   I went back into the new Roku account and discontinued it.

My relative is about to get a "new" Roku 3.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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DBDukes
Level 16

Re: Can't relink Roku 3 after unlinking from account and Factory reset

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Since 2010, when I got my first Roku, I've set up more than 20 different ones on my account, if you count removing and re-adding the same device. So, if this is a new limit, I'm about to be in trouble. 

I don't really have anything to offer, but I'm very interested in this one.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Can't relink Roku 3 after unlinking from account and Factory reset

Jump to solution

To bring some closure:

@RokuDanny-Rforwarded my issue on to the support group.  In an email they confirmed there were only 3 devices shown as linked to my account.  They requested me to wipe the Roku 3 clean via another Factory reset, and attempt to link it to a different Roku account, to see if the problem was with the device or my account.  As requested, I did the following:

  • Performed a Factory Reset via the reset button.
  • Set it up, linking it to a new Roku account created for the purpose.
  • It linked without difficulty.

With this under my belt I did the following:

  • Again performed a Factory Reset.
  • Set it up, linking it to my normal Roku account.
  • It again linked without difficulty.

So it appears the previous incident when it told me I could not link to my account because I had reached my 20 device limit was a fluke of some sort.   I went back into the new Roku account and discontinued it.

My relative is about to get a "new" Roku 3.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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