Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Can't link to roku streaming stick 3500x

I no longer have access to my email account linked to my roku stick 3500x and roku account. One of my kids did a factory reset and now my roku mobile app. Does not see my device. I know all of my system info. From before the reset, but the app. Still will not link with IP address from before. Looked for IP address on my Wi-Fi motum's recent history, but couldn't find it. Please help

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Community Streaming Expert

Re: Can't link to roku streaming stick 3500x

You better find the remote or buy a new Roku.  The 3500 used a unique remote that is no longer manufactured.  There is no way to get a stick connected to Wi-Fi without a Roku remote.  The only other option is to find a remote on ebay (I think it's the RC41), but beware of listings that state they support various models.  There's a good chance they're incorrect.  Probably easier to just ditch that 3500.

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