I’m not sure how I got signed out in the first place, but now my account is in guest mode and I am unable to switch out. I’ve tried to exit but it says I’m entering an invalid PIN. Thanks for any help!
@Youngerl Thanks for clarifying. Have you verified that the Roku device that you are using is linked to the same Roku account that you are changing the PIN for? When you log into my.roku.com, does this device appear in your 'linked devices' section? (You can look at the bottom or side of your device to see the serial number or device ID. You would verify that the last 4 or so digits of the serial number match a device in your 'linked devices' section.)
The device went straight to Guest Mode when I hooked it up. It never gave me the chance to set it up to my account. It tells me my PIN is not valid and the device won't let you do a factory reset in guest mode.