Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

Hi:

I'm receiving error codes when trying to activate tv subscription apps FXNOW, History App, AMC, MTV, HBONow etc.  Each app error message states I need to subscribe to Spectrum.  Spectrum is my cable provider. The common error code I see is 012-1206-403.  My roku states that the software is up to date.  Does anyone know if this is a ROKU error code or should I insist that Spectrum try to resolve this issue.   

 

 

 

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11 Replies
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Level 18

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

Many channels are only available if you have valid cable subscription that includes that channel/ app. There are some you purchase separately without a cable subscription. But none of the ones you list are free without cable credentials or direct purchase of the channel subscription. Sorry.

Edmund
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Level 7

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

I have a cable subscription with Spectrum.  Fully paid for.

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Level 7

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

All of the apps I have listed are channels that I have paid for through Spectrum.  Sorry about the confusion.

Frustrated because Spectrum hasn't come up with a solution.  Thinking about buy an Apple TV box to see if that will work.

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Level 7

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

To clarify I have a cable subscription and a cable box at another home that is working correctly. I am using the roku box at another address using a  spectrum internet connection that I have also paid for.  Thanks.

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Level 18

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

They're not going to allow access to channels outside the home. You having the internet from them in second home doesn't matter, they know  and are stopping it from working. Cut the cord, buy the subscriptions direct from the services, then you can have them in both places.

Edmund
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Level 7

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

If that were the case, I wouldn't be here.  They were working fine until this month.  

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Roku Employee
Roku Employee

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

@jflynn 

Thanks for the inquiry.

We would recommend reaching out to Spectrum regarding this error code as this is an authorization error. 

You can reach Spectrum here: https://www.spectrum.net/contact-us/

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 16

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

You're paying for internet at this location , but are you subscribing to Spectrum cable tv there?  If not, you're not paying for streaming access to those cable stations there.

Sounds like Spectrum just figured out what you were doing and shut you down.  Maybe they just started checking for this.

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Level 7

Re: Can't activate tv subscription apps with roku 3. Free apps work fine. Is it my Roku or?

Spoke to spectrum apps department.  When spectrum removed the advertising screen off of my link to live tv on their account web page I was able to activate an app.  However, when I tried to activate a second app I logged back into the spectrum account and the splash screen (advertisement for (GUESS WHAT..paid subscription to these apps) appeared again. That might be a coincidence as obviously I am not a programmer.  She stated some jumbled message about the ROKU having a memory and it was somehow to blame for my failure to re-activate these apps and there is nothing I can do about it.  She also mentioned that it wasn't helping that I had spectrum internet service in both locations. The second sentence seemed more honest.  Seems incredibly suspicious where they placed the $15.00 a month advertising page for apps (for apps that I once was able to activate individually for free).  

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