Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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tranceFusion
Level 7

Can’t AirPlay live stream

Hello, I’m unable to AirPlay a live stream. Specifically, I am trying to use the WRC app from iOS. Prerecorded video works fine, but live video shows as playing on the device but just sits on the AirPlay connection screen without playing the video. The same video airplays to an Apple TV properly. Thank you!

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t AirPlay live stream

@tranceFusion

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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