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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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DaveP3
Level 7
‎05-28-2020 10:49 AM

Black Screen and lockup after update on NEW Roku Express?

Just purchased a Roku Express, it powered up, connected to our internet, then performed an automatic update which shut the ROKU down to nothing but a locked up black screen.  Can not get anything to come up at all.  This happened with two different devices, does ROKU have a fix for the update?  Or a way around the locked up screen?

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RokuDanny-R
Roku Employee
Roku Employee
‎08-19-2020 04:38 PM

Re: Black Screen and lockup after update on NEW Roku Express?

@DaveP3 

Thanks for the post.

Couple of questions regarding the issue you are experiencing. Is there a light on the Roku device? How is the device powered? Is it plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter? Have you tried using another HDMI port on your TV as well as switching out the HDMI cable used to connect the device.

For troubleshooting purposes, have you tried connecting the device to another TV to see if you are experiencing the same issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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