Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Gayle21
Level 7

Audio guide

How do you ou turn off the Roku audio that announces your volume, timers, settings etc?  The asterisk 4 times doesn’t work, and neither does turning off the audio guide in “accessibility”. 

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96
Level 7

Voice over issue

I have a problem with my Roku.  IWhen I turn it on there is an over voice announcing what I'm doing.  At leleast it sounds like it and eventually, when my program starts, it goes away.  Very annoying

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RokuMary-F
Roku Employee
Roku Employee

Re: Need a way to contact customer support

Hi @96

 

Thanks for the message.

 

It looks like you may have accidentally enabled "Audio Guide", a mode for sight-impaired viewers. That's why your Roku player sounds like it's been talking to you. You can turn off Audio Guide by pressing the * button on your remote 4 times quickly. Find more information: https://support.roku.com/article/231584647.

 

We hope that's helpful!

 

Thanks,

Mary

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