Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Audio guide won't turn off

I have tried turning off in settings/accessibility. Disabling shortcut to avoid accidental hitting * 4 times to turn on. Still we have the narration. We are streaming on Netflix on our Onn Roku TV. What else can I do to get it to stop narrating ?

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Level 19

Re: Audio guide won't turn off

This sounds like an alternate soundtrack for the program you are watching, which describes the action for the visually impaired.

When you've clicked on the Netflix program you want to watch scroll down the options on the left on the preview screen and click "Audio & Subtitles".  In the next screen, scroll down to Audio and make sure the audio option you have checked does not say "Audio Description" or similar wording.

I've found this setting will carry over between Netflix programs.

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