Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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TLC814
Level 7

Audio guide won't turn off

I have tried turning off in settings/accessibility. Disabling shortcut to avoid accidental hitting * 4 times to turn on. Still we have the narration. We are streaming on Netflix on our Onn Roku TV. What else can I do to get it to stop narrating ?

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11 Replies
makaiguy
Community Streaming Expert

Re: Audio guide won't turn off

This sounds like an alternate soundtrack for the program you are watching, which describes the action for the visually impaired.

When you've clicked on the Netflix program you want to watch scroll down the options on the left on the preview screen and click "Audio & Subtitles".  In the next screen, scroll down to Audio and make sure the audio option you have checked does not say "Audio Description" or similar wording.

I've found this setting will carry over between Netflix programs.

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Samibaby316
Level 7

Re: Audio guide won't turn off

I am having the same problem. Audio guide is turned off in accessibility. This is driving me nuts. How do I turn off the narration? Thanks!

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renojim
Community Streaming Expert

Re: Audio guide won't turn off

The audio guide and narration are two different things.  The audio guide simply reads any text on the screen while not playing a video.  Narration is part of the audio track.  Changing the audio track to one without narration is required.  How to do that varies with what channel/app you're using.

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Madgy42
Level 7

Re: Audio guide won't turn off

Narration/audio guide came on without any reason 1st on  Disney+ & now on ABC. I’ve tried everything recommended but still on. What to do?

Msharpe2012
Level 7

Re: Audio guide won't turn off

If it’s a TCL DON’T CALL. They are going to say it’s your cable when it’s a hardware issue with the tv. 

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Howmant
Level 7

Re: Audio guide won't turn off

I've had the same problem with Disney+ only and haven't been able to figure anything out. Even bought a different Roku and still same problem only with Disney +.

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renojim
Community Streaming Expert

Re: Audio guide won't turn off

@Howmant, to be clear, are you referring to a digital voice reading the text that appears on the screen like movie titles, etc., or a soothing voice that describes the action occurring in a movie?  If the latter, it has nothing to do with Roku accessibility settings.

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Howmant
Level 7

Re: Audio guide won't turn off

@renojim It is a voice describing what is happening during the movie. And it is only happening with Disney+ and I can't find anything in those settings either. Thanks.

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renojim
Community Streaming Expert

Re: Audio guide won't turn off

@Howmant, ok that's something within the movie itself.  Not everyone has Accessibility settings for one reason or another, but we can ignore them.

While you're watching a movie press the * button on your remote and you should see a menu pop up.  Look for "Audio track" (hopefully it's not grayed out) and choose a different track.  Movies often have multiple English tracks with and without descriptive service.

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