I have tried turning off in settings/accessibility. Disabling shortcut to avoid accidental hitting * 4 times to turn on. Still we have the narration. We are streaming on Netflix on our Onn Roku TV. What else can I do to get it to stop narrating ?
This sounds like an alternate soundtrack for the program you are watching, which describes the action for the visually impaired.
When you've clicked on the Netflix program you want to watch scroll down the options on the left on the preview screen and click "Audio & Subtitles". In the next screen, scroll down to Audio and make sure the audio option you have checked does not say "Audio Description" or similar wording.
I've found this setting will carry over between Netflix programs.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T