Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Apple TV + not playing all available videos

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I have the newest ROKU.  Ultimate Plus?  I got it because it said it can handle Apple TV +.  I got it because my son works on For All Mankind.  It let me watch Episode 1, but no other episodes, even though they have already been released.  The message says the episode is not available but to try back in a moment.  Nope.  Haven't found the right moment in the LAST FOUR days! Please do not just refer me to Apple.  Is this a common problem, and if so, will an update fix it?  Help!  I want to see my son's show!

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Level 18

Re: Apple TV + not playing all available videos

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According to a Google search, you will only get two episodes of each series during free trial.

Edmund

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Level 18

Re: Apple TV + not playing all available videos

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Did you subscribe to Apple tv+? My tcl roku tv has all 4 episodes available, but I subscribed to the service. My Roku Premiere and Roku Stick + have all 4 episodes as well.

Edmund
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Level 7

Re: Apple TV + not playing all available videos

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Yes, it says we do, although in free trial week.

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Level 18

Re: Apple TV + not playing all available videos

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According to a Google search, you will only get two episodes of each series during free trial.

Edmund

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Level 7

Re: Apple TV + not playing all available videos

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Well, that's a bummer.  Only got one of For All Mankind.  I guess.  I'll wait until the free trial is over, and see if the magic happens.

Thank you!

 

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Level 7

Re: Apple TV + not playing all available videos

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Are you still having the same problem? I have paid for the service and I’m having the same issue but with multiple episodes of different series, this is horrible and am ready to throw out my ROKU and media blast how terrible a company they are for not addressing the issue, and stop blaming Apple, all of these episodes show just fine on my Apple TV device

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Level 19

Re: Apple TV + not playing all available videos

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@amykstoney  Thanks for reaching out. Apple develops and maintains their Apple TV channel (app) on the Roku platform. If you're running into an account, access, or content related issue inside the channel, you'll want to contact Apple support for more help. You can get in touch with them here: https://support.apple.com/contact

 

Thanks,

Tanner

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