I have a Roku Streaming Stick+, 3810W. I have not been able to get Apple AirPlay or HomeKit to work since I purchased the device in late December, 2020. I have contacted support via chat on 3 occasions, each time being told I would be contacted back in 2-3 days with a resolution. I have never been contacted back. I use Spectrum as my ISP. I have tried with several Apple devices to add to Home with no luck. I have also tried to stream with several Apple devices with the device never showing up. I have read SEVERAL other posts with people having the same issue. Is Roku going to acknowledge there is an issue? Rather than having many people waste their time, post that there is an issue or follow-up if you say you will and help the customer out.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
Agreed.... I've just purchased a Roku Premiere because of Channel availability issues with AppleTV as of recent. Channel availability is great, but consistently having issues with Airplay from iPhone or iPad. It will initially connect via Airplay and play for awhile, but then disconnects constantly. This happens from both an iPhone and/or iPad. I am on the exact same TV and Wireless Network as the AppleTV. I find myself having to go back to the AppleTV if I want to Airplay. The AppleTV does not drop the Airplay (ever). This leads me to believe that the Roku is not consistent nor a good device for Airplay, but I'm open to suggestions on what I can do to alleviate this issue if I'm doing something wrong. Appreciate any input.
Thank you for your reply, however, these fixes do not work. I have tried them all and contacted Roku on several occasions. I believe there is another issue at play that is not getting acknowledged, and unfortunately, the Roku support team is extremely lacking in actual support.
I agree with you. I wish I had an answer. I am having the same issue. Roku team seems uninterested on this and other issues. Airplay worked fine until this “HomeKit” was added. Since then it is useless. They put a QR code up to link the phone and the phone says No Useful Data Found. Roku’s response to inquiry....silence.