Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Any way to report missing search results?

Jump to solution

Is there any way to report missing Search results to Roku? For a current example, "Portrait of a Lady on Fire" is included with Hulu but that is not listed when you Search.

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Any way to report missing search results?

Jump to solution

@davidmcarlson 

Thanks for the post.

Please be aware that Roku Search for titles is only available if the channel provider allows it to be. For more information on having that title show up on search for that channel, you will need to contact the channel provider for a request and suggestion.

You can contact Hulu here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
3 Replies
Highlighted
Roku Employee
Roku Employee

Re: Any way to report missing search results?

Jump to solution

@davidmcarlson 

Thanks for the post.

Please be aware that Roku Search for titles is only available if the channel provider allows it to be. For more information on having that title show up on search for that channel, you will need to contact the channel provider for a request and suggestion.

You can contact Hulu here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Highlighted
Level 7

Re: Any way to report missing search results?

Jump to solution

@RokuDanny-R While that response may work for that specific issue, the generic question asked by the OP remains--is there a way to report a "Search" error?

Here's a new example--When I search for "Clouds", the upcoming Disney+ movie, to see if the trailer might be available for viewing, the Search comes up with the correct movie summary and list of actors/director.  And there is one link listed.  But when you click that link, you discover that it is for some completely unrelated religious programming.  Clearly an error, should be able to be easily corrected--but how can it be reported to Roku to be addressed?

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Any way to report missing search results?

Jump to solution

@verkuilb 

Thanks for the inquiry.

I have passed along your concerns to the appropriate team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos