Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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BeckyBeem84
Level 7

Annoying Pop-up Menu

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Every few seconds, a menu bar pops up/down w/several boxes: Triple XD, Smart Mobile Link. MCI 120, Metalic Design, Full HD, Dolby... Only appears on one of my tv's. I need to make it stop. Help!
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1 Solution

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Mnichols
Level 7

Re: Annoying Pop-up Menu

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This is LG store mode. Follow instructions here https://www.lg.com/ca_en/support/product-help/CT20098005-1328030090165-menu-settings to set TV mode Standard. Somehow ours got switched too

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boogernose
Level 18

Re: Annoying Pop-up Menu

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It might help if we knew which Model and make tv you have.

Does this happen while in the Roku app or???

---A problem clearly stated is a problem half solved---.
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BeckyBeem84
Level 7

Re: Annoying Pop-up Menu

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It is an LG tv, don't know the model. Occurs in Hulu, Prime, Netflix...
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TaraM
Level 8

Re: Annoying Pop-up Menu

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I have an LG tv and the exact same thing is happening to me, it blocks captioning which we use and the screen. Every 60 seconds and you have to manually turn it off. I’m getting really frustrated that I’ve been searching and searching how to turn this off, and getting nowhere. Just started maybe Saturday night.

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Mnichols
Level 7

Re: Annoying Pop-up Menu

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Happening here too. We have an LG 42LB5600. No other devices plugged in and I can't dismiss it. Happens during movies and renders all TV watching unusable.

Started this week I think. On Roku v9.2.0 build 4807. 

Privacy settings ad changes had no effect nor restarting system.

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Mnichols
Level 7

Re: Annoying Pop-up Menu

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This is LG store mode. Follow instructions here https://www.lg.com/ca_en/support/product-help/CT20098005-1328030090165-menu-settings to set TV mode Standard. Somehow ours got switched too

View solution in original post

MarissaM16
Level 7

Re: Annoying Pop-up Menu

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How do I fix this without wifi? I cannot complete the steps on the site given without wifi and I sick of this pop up menu. I'm going to return the while TV over it. It's that annoying

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johnr1
Level 7

Re: Annoying Pop-up Menu

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every 90 seconds on left hand side if screen a box shows up that says Roku TV followed by icons that say Tech Specs, Simple Home Screen, 500,000 Movies, Search and Free Roku Mobile app. 

it's a Roku Element TV

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atc98092
Community Streaming Expert

Re: Annoying Pop-up Menu

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@johnr1 wrote:

every 90 seconds on left hand side if screen a box shows up that says Roku TV followed by icons that say Tech Specs, Simple Home Screen, 500,000 Movies, Search and Free Roku Mobile app. 

it's a Roku Element TV


Same answer as above. Your TV is in store mode, or it might be labeled demo mode. Search the settings menu and you should find it. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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