Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Kingoftroy816
Level 7

All my rokus are having problems

My streaming stick + flickers bad ever since the update last week & the express ones I have the audio & video are way off for live tv on at&t tv now please fix I have 4 Rokus in my house & this stuff is rediculious never had a problem till this 9.4 update 

1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: All my rokus are having problems

@Kingoftroy816 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

For each of your Roku devices, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos