Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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OpenSorce
Level 8

Alexa skill does not work at all

I bought this thing because it said it works with Alexa ( https://www.roku.com/products/roku-express-plus ) and my cable provider's app works on it. I was only half right. When I first brought it home and went through the steps to set it up ( https://support.roku.com/article/360017961074-how-do-i-use-amazon-alexa-with-my-roku-streaming-devic... ), when I would issue commands through Alexa it would pop up a notice in the top right corner of the screen telling me to search with the remote instead of doing what I asked it to do.

I updated the Roku OS from 9.1.1 to the most recent and then it stopped giving me the notice altogether.

I tried linking and unlinking the devices, restarting both devices, disabling the Roku skill and starting all over again, I've set the mobile app control to permissive, I've triple checked that they are both on the same 2.4 wireless network. The only thing that I can get to happen is Alexa says "Sorry, Roku is having a problem".

I pretended to have an expensive enough device for Roku to care enough about to provide support for and contacted support via chat. During one of his long response times I also tried the steps to make my Roku work with Google Home/Assistant. That doesn't work either. After having all the same steps I had already tried copied and pasted at me the agent decided that it was Amazon's problem not Roku's. 

Does anyone have any suggestions? I see the Alexa app has two stars, has anyone gotten it to work right? Any steps that I may be missing?

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