Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Gina95r
Level 7

Airplay stopped working after changing wifi (still works on personal hotspot)

Hello..

I've been using airplay just fine for a couple of months on my Roku Express+. I recently moved across continents and with my new wifi airplay is not working anymore, I have to guess the problem is related to the router settings but I have no idea how to fix it.

P.s: I connected my laptop and Roku to my phone's hotspot and airplay still works fine, it is just on my wifi that it is not working.

Since every router setting panel is different I'll add pictures.

Someone help me please!!

Screen Shot 2021-07-03 at 1.14.01 PM.pngScreen Shot 2021-07-03 at 1.13.54 PM.pngScreen Shot 2021-07-03 at 1.13.49 PM.pngScreen Shot 2021-07-03 at 1.13.36 PM.pngOne thing that I did notice is that when I connect Roku to the wifi, the IP for the internet is different to the one on my laptop, the one in my laptop is the same as it says up there in the pictures and the one on Roku is different and idk why.

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5 Replies
StreamerUser
Community Streaming Expert

Re: Airplay stopped working after changing wifi (still works on personal hotspot)

You didnt mention your Roku model # or firmware version:  Settings/System/About

Test DIAL-based casting:  Open the YT app on your phone, press the Cast icon, see if your Roku shows up - if it does, proceed to the AirPlay steps, it doesnt, start with modem/etc setup.

Modem/router/gateway setup:

1) I notice your modem/router/gateway is 2.4Ghz-only - while this wont make any difference to your Express+, it might make a difference to your laptop or other dual-band/5Ghz-capable devices.

2) Enable Short Preamble (unless you have "B" device) and MU-MIMO

3) Change the band to G/N/AC (unless you have ancient "B" devices), and if 5Ghz is available, enable that too, the Channel Width to Auto or 20Mhz, the Channel to 1, 6, or 11 ( not sure where you are).

4) The IP address shown there is the LAN-side (not WAN/Internet) IP address of the modem/router/gateway itself - none of your devices should show that as their IP (verify you are reading the information correctl) - reboot/restart all devices after making the listed changes.

AirPlay troubleshooting:

1) Verify you have the latest AirPlay support:
   A) Using remote: Home 3x, Up 2x, L, R, L, R, L (AirPlay should be 1.1.14-104 or later)
   B) Settings/System/System update/Check now (should be 10.0.0-4195 or later) - try again

2) Disable & Re-enable WiFi on the Apple devices - try again

3) Restart all devices (Rokus, Apples, router/modem) - try again

4) Reset the paired devices: Settings/Apple Airplay and HomeKit/Require Code/Reset Paired Devices - try again

5) Setup HomeKit: Settings/Apple Airplay and HomeKit/Setup HomeKit - try again

6) Switch either Rokus or Apples from 5Ghz to 2.4Ghz, or from 2.4Ghz to 5Ghz - try again

7) Switch Roku's display output to 1080p - try again

StreamerUser
Roku Community Streaming Expert

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Gina95r
Level 7

Re: Airplay stopped working after changing wifi (still works on personal hotspot)

Thank you so much for the fast reply.

I made all of the changes (I think) but Roku is still not showing up on my devices (macbook pro big sur 11.4) and iphone 12 ios 14.6)

I also restarted all 3 the devices multiple times.

Roku model: 3910MX Roku Express+

Software 10.0.0 (4209-51)

The only doubt I have is about the band because I have different options than G/N/AC and there's no 5Ghz option.

Also I don't know how to "Switch either Rokus or Apples from 5Ghz to 2.4Ghz, or from 2.4Ghz to 5Ghz " hehe 

I'll add screen captures but in a google drive link because I can't seem to be able to add pictures in replies

https://drive.google.com/drive/folders/1ol4mUifHCsI6qFjEh2AUG51XuYI3u1-H?usp=sharing 

Again, I know that airplay works because if I connect to my phone's internet then I can airplay form my laptop to Roku just fine.

Hope someone we can figure this out soon Smiley Sad

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Gina95r
Level 7

Re: Airplay stopped working after changing wifi (still works on personal hotspot)

Hello, thank you so much for your help.

I made all of the changes you told me (I think), the only doubt I have is regarding the band because I don't have the exact options you're telling me as you can see in the picture below

Screen Shot 2021-07-04 at 12.05.56 PM.png

Here you can see all the changes (I tried with channel 1, 6 and also 11).Screen Shot 2021-07-04 at 12.05.50 PM.pngScreen Shot 2021-07-04 at 12.05.42 PM.png

Saldy, it didn't work, the cast option on youtube doesn't work either, and as I said before I don't think the problem is a Roku or laptop setting because when I use other wifi signal like my phone's hotspot airplay works just fine, so I'm like 99% sure it is something regarding the router settings.

If you figure out any other setting that I can change please tell me.

Again, thank you.

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Gina95r
Level 7

Re: Airplay stopped working after changing wifi (still works on personal hotspot)

Here are more setting options so you can see if there's anything else I can change

Screen Shot 2021-07-06 at 3.18.25 PM.pngScreen Shot 2021-07-06 at 3.18.36 PM.pngScreen Shot 2021-07-06 at 3.18.47 PM.pngScreen Shot 2021-07-06 at 3.18.52 PM.pngScreen Shot 2021-07-06 at 3.18.56 PM.pngScreen Shot 2021-07-06 at 3.19.01 PM.pngScreen Shot 2021-07-06 at 3.19.26 PM.pngScreen Shot 2021-07-06 at 3.19.34 PM.pngScreen Shot 2021-07-06 at 3.19.41 PM.pngScreen Shot 2021-07-06 at 3.20.59 PM.png


 

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StreamerUser
Community Streaming Expert

Re: Airplay stopped working after changing wifi (still works on personal hotspot)

1)  You cant manually switch between 2.4Ghz and 5Ghz unless your AP supports 5Ghz, and it has a separate SSID from 2.4Ghz (your modem/router/gateway doesnt have 5Ghz support, so this is moot)

2) Try disabling "IGMP snooping" and "Multicast to Unicast".

3) Make sure you enable/arent blocking any kind of multicast/mDNS/DNS-SD/Bonjour etc - check under Services or Advanced.

3) If you connect the laptop to the modem/router/gateway wired (ethernet), can you AirPlay then?

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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