Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lizwalk12
Newbie

Airplay setup—Tv shows numeric code but iplhone asks for “scan text”, will not let me type in code

Setup of airplay goes OK until it posts the numeric code on Tv for me to enter.  My iPhone will not bring up keyboard to enter code, asks for “scan text”.  

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Airplay setup—Tv shows numeric code but iplhone asks for “scan text”, will not let me type in...

@Lizwalk12

Thanks for the post.

For clarification, are you using the same wireless network when using Airplay with your Roku device? Can you provide images of what you are seeing on screen as well as what is shown on your mobile device?

In addition, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos