Features, settings & updates

[RokuKariza-D]

Hey @chatchat

Thanks for bringing this to our attention.

Please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

All the best,
Kariza

[DracoXalo]

My Roku device will not appear as an option on my phone for screen mirroring, they are on the same network, and the roku’s version is 10.0.0 , I also have it connected to the roku app on that same phone, so I don’t know why it won’t appear. I have an iPhone 7, but it will screen mirror to other rokus, so I don’t believe that is the problem. And I have reset both roku and phone to see if that’s all I need to do. Does anyone have any clues on what to do?

[RokuDanny-R]

@DracoXalo

Thanks for the post.

Do you see Airplay and Homekit in Settings of your Roku device?

For more information about Airplay, visit our Support page here: Screen mirror your Apple device with AirPlay

Please keep us posted what you find out.

Thanks,
Danny