Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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gwstiles
Level 7

Airplay not showing up on device on OS 10.0

Roku no longer displays on my device AirPlay screen. 

It seems that the Roku Ultra support of AirPlay is random and intermittent, at best.

Can anyone please offer any suggestions? 

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32 REPLIES 32\
StreamerUser
Level 20

Re: Airplay not showing up on device


@gwstiles wrote:

Roku no longer displays on my device AirPlay screen. 

It seems that the Roku Ultra support of AirPlay is random and intermittent, at best.

Can anyone please offer any suggestions? 


Can you open the Roku's AirPlay settings? (Settings/Apple Airplay and HomeKit)

Have you restarted the Roku and phones/tablets/computers?

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gwstiles
Level 7

Re: Airplay not showing up on device

Yes, in the Roku settings AirPlay is ON.

I have restarted the Roku and my iphone/ipad numerous times.

The last time I tried to use AirPlay was last weekend and it was working then from my iPhone. So, I know it will work but it's intermittent and I don't know why.

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StreamerUser
Level 20

Re: Airplay not showing up on device

@gwstiles wrote:

Yes, in the Roku settings AirPlay is ON.

I have restarted the Roku and my iphone/ipad numerous times.

The last time I tried to use AirPlay was last weekend and it was working then from my iPhone. So, I know it will work but it's intermittent and I don't know why.

Lots of issues could cause intermittency.

What is your firmware version/build?  (Settings/System/About)

Try turning AirPlay OFF, reset the paired devices (under Require Code), RESTART the Roku, Turn AirPlay ON, see if that results in better consistency.

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atc98092
Community Streaming Expert

Re: Airplay not showing up on device

There's a good chance there's something within your network that is causing the issue, but exactly what I can't really say. While I have never used AirPlay except as a test, every Roku device in my home appears as a destination every time I look. And this is a mix of 2.4 and 5 GHz WiFi connected Roku devices, along with a couple that are hard wired. My phone is connected to one of my 5 GHz access points (I have 3 in my home), while the Premiere is on a different AP using 2.4 GHz. I have several iOS devices and they all see every Roku I have.

If you haven't rebooted your router/access point recently, you might give that another try. Sometimes they simply get a "hiccup" and a reboot clears them up. 

Dan

Roku Community Streaming Expert

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gwstiles
Level 7

Re: Airplay not showing up on device

Roku software version 10.0

I'll try your other suggestions tomorrow and post the results. Thanks.

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gwstiles
Level 7

Re: Airplay not showing up on device

I’ve restarted my network twice. I’ve also turned off AirPlay on the roku, unpaired devices, restarted the Roku, turned AirPlay back on,etc

restarted devices, too.

Still not working.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not showing up on device

@gwstiles

Thanks for the post.

We would be happy to look into the issue for you.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

-screenshot/image of Airplay and Homekit in Settings

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sankargoli
Level 8

Airplay - Iphone is not showing my Roku device to screen mirror on OS 10.0

I have a Roku Ultra.

Serial Number: YJ0003169930 (KWA040169930)
Software Version: 10.0.0 build 4194-46
Model 4670X - Roku Ultra

I have Factory reset the device. Connected to my home network (My Iphone is in the same netwrok), Turned ON the Apple Airplay option in the Roku Ultra. (Under Apple airplay and homekit settings)

When I try to airplay from my devices it is not showing up in the available screen mirroring list.

Neither from Youtube/Netflix/screen mirror whole screen.

Please help me if you have any idea about this.

Issue ID: 30-199-667 (Home button 5 times and Back button 5 times) 

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atc98092
Community Streaming Expert

Re: Airplay

Somewhere in your router settings it has something turned on that is blocking your phone from seeing your Roku. Many routers/access points have a security setting that blocks wireless devices from seeing other devices on the network. Guest WiFi networks always have it enabled. You need to look through your router and disable that setting.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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