Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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StreamerUser
Level 20

Re: Airplay not showing up on device

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@bluejeans1 wrote:

Thanks for all the suggestions (I was logged into my Dad's roku account and have since logged into mine & have a different username). I tried them all and made sure AP Client isolation was disabled on my router. The Roku is still not showing up as an Airplay device.

 


I suggest you provide all the information @RokuDanny-R  asked for in an earlier post, and post it here and/or in a message to him - he may be able to help you further.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t do airplay from devices

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@MsFran

Thanks for the post.

Do you see Airplay and Homekit in Settings? In addition, have you checked for a recent update through Settings > System > System update > Check now?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MsFran9
Level 7

Re: Can’t do airplay from devices

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It made me register a new name! Smiley Sad

 

I had done all of that. I had to reset it to factory to get it to recognize the TV again. A hassle but at least it works now.

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bebeto667
Level 7

Re: Can’t do airplay from devices

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@MsFran9 .What do you mean by “recognize the tv again” ?

i have tried factory reset too and did not work for me 

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MsFran9
Level 7

Re: Can’t do airplay from devices

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It was not showing in the list anymore when it had been before. I tried everything! Only thing that worked was to do factory reset in the tv. 

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bluejeans1
Level 7

Re: Airplay not showing up on device

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Good idea. So, @RokuDanny-R  , I might have updated since I wrote this draft, but this is what I had:

-Roku device model: 3800X Roku Streaming Stick 
-serial number: YF0006263447
-device ID: CT3960263447
-software OS/version 10.0.0 Build 4209

I'm trying to connect my iPhone SE & MacBook (Catalina 10.15.7) to Airplay. The Roku device does not show up on either my phone or my MacBook. They are on the same WiFi. AP client isolation is disabled. Software/OS was up to date on all 3 devices.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not showing up on device

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@bluejeans1

Thanks for the follow up post.

I have passed along your information to the appropriate team to investigate.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ThoHae
Level 7

Re: Airplay not showing up on device

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same issue with airplay, Roku Streaming Stick+ (model 3810x, version 10.0.0) is not showing as screen mirroring device on iPhone X (iOS 14.7.1). All Iphone, TV, Roku stick are on same wifi network. Roku airplay setting is ON. How can I solve the issue? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay not showing up on device

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@ThoHae

Thanks for the post.

If you are not able to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass the information along to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ThoHae
Level 7

Re: Airplay not showing up on device

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serial number is: YH00ED148257

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