Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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estaudacher2
Level 7

Airplay issues with Roku Express+

I have a Roku Express+ (3910 series) , and it recently updated to the 10.0 roku operating system. I'm trying to connect my iPhone XR with ios 14.5 so that I can use airplay now that the device has updated. When I go to my roku's settings to try to open the airplay and homekit settings in order to enable airplay the airplay channel loads for anywhere from 5-60 seconds (shows just a black screen with white text that says airplay), and then seems to crash and brings me back to the main roku settings page. Occasionally my phone does manage to load the prompt asking for the code from my tv in order to sync the devices, but the code on the tv never loads and the airplay feature seems to crash anytime I try to access it. My roku does show up as a device when choosing screen mirroring from my phone, but if I select it it just shows a loading symbol indefinitely and never actually manages to mirror my screen or airplay anything. Does anyone know any fixes for this or is this maybe just a roku operating system bug that hopefully will get fixed down the line with an update? Appreciate any help you can offer!

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StreamerUser
Community Streaming Expert

Re: Airplay issues with Roku Express+

If your 3910 is using Composite output then loading AirPlay (or the Apple TV app) from the UI results in crashing to Home (HDMI output works without issue).

NOTE:  Miracast-based screen mirroring is specifically precluded on the 3910 when Composite output is used, so this ultimately may be a similar usage exclusion for AirPlay2.

This is a known/reported issue but should still be reported to Roku: 

chat or email:  https://support.roku.com/contactus/contact-options   (choose setup/ultra/other/need more help?)

Also might be worth messaging @RokuDanny-R  @RokuKariza-D  @RokuMary-F as well

StreamerUser
Roku Community Streaming Expert

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dgeoffri
Level 7

Re: Airplay issues with Roku Express+

Thanks for the clarification!  I just bought a Roku 3910 a week or so ago for use on my Trinitron in my "classic" TV/LaserDisc/gaming console room, since it's sometimes convenient to also be able to watch some internet-based video content in here, and was feeling stumped by the same issue.  I didn't even think to try connecting the device to HDMI since that's not what I bought it for.  This is a bug for sure!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay issues with Roku Express+

Hi everyone,

Thanks for the posts.

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information becomes available, I'll be sure to update the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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StreamerUser
Community Streaming Expert

Re: Airplay issues with Roku Express+


@estaudacher2 wrote:

I have a Roku Express+ (3910 series) , and it recently updated to the 10.0 roku operating system. I'm trying to connect my iPhone XR with ios 14.5 so that I can use airplay now that the device has updated. When I go to my roku's settings to try to open the airplay and homekit settings in order to enable airplay the airplay channel loads for anywhere from 5-60 seconds (shows just a black screen with white text that says airplay), and then seems to crash and brings me back to the main roku settings page. Occasionally my phone does manage to load the prompt asking for the code from my tv in order to sync the devices, but the code on the tv never loads and the airplay feature seems to crash anytime I try to access it. My roku does show up as a device when choosing screen mirroring from my phone, but if I select it it just shows a loading symbol indefinitely and never actually manages to mirror my screen or airplay anything. Does anyone know any fixes for this or is this maybe just a roku operating system bug that hopefully will get fixed down the line with an update? Appreciate any help you can offer!


**This issue (AirPlay crash to home upon loading with composite output) is fixed as of 6/4/21 (along with the Apple TV app crash to home upon loading)**

 

StreamerUser
Roku Community Streaming Expert

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