I have a TCL Roku TV and an Ultra 4660x that both got updated to build 9.4.0. The Ultra is on build 4190. Both devices are connected to the same 5GHz wireless network. AirPlay works fine on the TCL TV, but on the Ultra it freezes instantly upon the start of casting either audio or video. What could be causing that problem??
Can you please clarify the issue you are experiencing?
In addition, can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to assist you further.
The issue does not seem to be related to a particular channel. It happens when I am on the Home Screen with no channel selected. On my iPhone 11 Pro Max (iOS 14.2) I am on the home screen, then pull down the Control Center from the top right corner and select Screen Mirroring. It shows my TCL Roku TV, and my Roku Ultra. When I choose the Roku Ultra, the AirPlay logo shows up on a black screen, then the screen goes completely black for a few seconds, and then it shows the AirPlay screen with the selected WiFi network (I don't have access to a wired connection) and the selected "Roku Ultra" device, with the text "Airplay and HomeKit Settings" highlighted/selected.
The issue seems to be related to the wireless network. If both my iPhone and the Ultra are connected to the same 5GHz WiFi network, the issue occurs. But if I connect either the iPhone or the Ultra to the 2.4GHz WiFi network and leave the other on 5GHz, it all works fine.
Can you please provide us with a tracker ID when this issue occurs? (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
In addition, can you please provide us with more information regarding the Ultra (purchased in 2020) not having Airplay? Can you provide us with the device model and serial number of the Roku Ultra that you are having an issue with?
With more information we will be able to assist you further.