Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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BlueIris
Level 8

Airplay No Video from HBO Max

I have the opposite problem—I have audio but no video. There's only the program display graphic and a tiny monitor showing when it's running. I'm on a 6th-gen iPad with iOS 14 and a Premiere.

16 Replies
Betorkcs
Level 7

Re: Airplay support - Roku 9.4

Airplay not casting live video from IPhone.

it allows browser videos fine, but when I try live videos, it only displays AirPlay configuration 

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DJones2595
Level 7

Re: Airplay No Video

I’m having the exact opposite problem. I get audio only. The only picture that shows up on my TV is just the picture the use for the episode 

RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay No Video from HBO Max

@BlueIris @DJones2595 @Betorkcs 

Can you please provide us with the following information:
-Roku device model

-serial number
-device ID
-software OS/version
-Roku audio output setting
-TV manufacturer/model
-Do you use TV speakers or an external audio system/sound bar?  If external/sound bar, how is it connected (HDMI, optical audio/SPDIF/??)?
-Apple device model
-iOS version
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team for further investigation.

Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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Ursacat
Level 7

Re: Airplay No Video from HBO Max

Interesting that I had this problem this morning. HBOMax and Apple TV+ (just to try) Airplay from Macbook Pro (Catalina) to Roku Premier - 500Mbs + (download speeds - Speedtest.xfinity.co everywhere) 

Play window on Macbook and TV blank - audio only. You Tube and my own videos were fine. 

HBO and ATV+ both broadcast (mirroring I guess) through Airplay fine last night. Just not today.

It works fine from my iPhone 11 though.

So I'm guessing that there is no way to use Airplay "basic" from Mackbook / MacOS- only mirroring? when streaming HBOMax?  Ios seems fine however?

Thanks, Lou

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BlueIris
Level 8

Re: Airplay No Video from HBO Max

I spoke too soon. It started fine, then locked on the "cover image" again after the lead-in, and all I get is the audio. Roku Premiere model 3920X, serial YH009M824248, ID K42999824248, OS version 9.4.0 build 4190-91.

TV's a 32" three-year-old Samsung flatscreen sitting on top of a chest of drawers such that the model info isn't available. I'm streaming from a 9" gen 6 iPad running iOS 14.2.

I tested with Hulu, and everything works the way it's supposed to. Just for information, I had to give Hulu permission to use AirPlay; I don't recall being asked for that in the HBO app. So, this is maybe a permissions issue? Once I gave permission in Hulu, everything started working just fine. Also, for my fellow sufferer, that solved the issue with AppleTV+, too.

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BlueIris
Level 8

Re: Airplay No Video from HBO Max

UPDATE

I have discovered the issue results when the video has been downloaded. Direct streaming works fine.

Adam_
Level 7

Re: Airplay No Video from HBO Max

Same with me. Downloads just play audio but streaming works. We going to get this fixed?

RokuDanny-R
Roku Employee
Roku Employee

Re: Airplay No Video from HBO Max

@Adam_ 

Thanks for the post.

Can you please provide us with the following information:
-Roku device model

-serial number
-device ID
-software OS/version
-Roku audio output setting
-TV manufacturer/model
-Apple device model
-iOS version
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team for further investigation.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Leeeooo
Level 7

Re: Airplay No Video from HBO Max

I had the same problem. I was trying to use screen share and then play in the movie where as you should play the movie on your iPhone and then select screen play on the video

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