Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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TheRealJonasBro
Level 7

Air play and mp4 files on iPad

Hi All.  I have my Roku Premiere up to date with the Airplay. I tried connecting my iPad to the Roku and was able to play something that was streaming from my iPad so I'm obviously connected which is half the battle. What i'm trying to do though is watch Mp4s that are on my iPad in the TV app. The mp4 I have there now is being called "unsupported".  Because the files are on my iPad, i'm trying to figure out what file will be able to work on the TV app on the iPad (so that it will copy ONTO the iPad and ALSO will be supported on the Air Play.  Any thoughts?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Air play and mp4 files on iPad

@TheRealJonasBro 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

In addition, can you includethe following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what kind of content are you trying to view
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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