Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Philflo
Level 7

Age settings

How do I change the settings as Hulu via Roku will not let access certain movies due to age requirements. I had bought Roku for my underaged daughter but want to stream some movies but when connected to Hulu, I am only accessing kids material. Thanks

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Age settings

Roku's parental age settings are located in the PIN settings when you log into your Roku account at https://my.roku.com. You can set a PIN and choose when it will be required.  (I'd suggest that anyone with small children should set a PIN and have it required when making a purchase and when installing a channel.)

Below the PIN setting you can set parental controls but note they only apply to programs accessed through Roku's own The Roku Channel.  For any other channel you need to check with the channel itself to see what parental control provisions, if any, they offer.

It sounds like you must have a restriction set up on Hulu.  You'll need to check with Hulu to see if you can sidestep it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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AvsGunnar
Community Streaming Expert

Re: Age settings

It appears you can create seperate profiles for Hulu (kids profile and parents)

https://help.hulu.com/s/article/manage-profiles?language=en_US

https://help.hulu.com/s/article/restrict-mature-content?language=en_US

Roku's info on their parental controls referenced by @makaiguy ...

https://support.roku.com/article/208755938

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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makaiguy
Community Streaming Expert

Re: Age settings


@AvsGunnar wrote:

It appears you can create seperate profiles for Hulu (kids profile and parents)

https://help.hulu.com/s/article/manage-profiles?language=en_US

https://help.hulu.com/s/article/restrict-mature-content?language=en_US

 


This is true, but I can find no info on the Hulu site indicating you can prevent a user from logging into a non-kids profile.  I hope it's there and I just missed it, otherwise you're trusting your kid to only choose the Kids profile.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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