Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Adding channels

Prime Video is not on the list of channels available to add. How do I add Prime Video to my Roku channel so I can watch Amazon Prime Video?

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2 Replies
Level 21

Re: Adding channels

First, when you say "How do I add Prime Video to my Roku channel", do you have a Roku device or are you viewing "The Roku Channel" on a non-Roku device?  If so, you can't add anything to The Roku Channel; you need an actual device.

If you have a Roku device, are you in the U.S.?  If not, it may not be available via Roku in your area.  You should contact Amazon and ask them about it.

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Level 21

Re: Adding channels

Also, What Roku model and model number do you have (Settings > System > About)?   Amazon did not code their Prime Video app to work on some older Roku models.

"Prime Video is available for Roku 2 (except for models 2720x and 27020EU), Roku 3 (except for model 4230x), Roku Express, Roku Express+, Roku Streaming Stick (except for models 3400x, 3500x and 3500EU), Roku Streaming Stick+, Roku Premiere, Roku Premiere+ and Roku Ultra as well as Roku TVs."


  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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