Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Lee6
Level 7

Account exhausted message. They want fees

Message received that Account Exhausted with a phone number

the guest mode is locked and you can not disable it

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6 Replies
Strega
Level 12

Re: Account exhausted message. They want fees

Did you originally set up your roku yourself?  Or did you call someone?

When you go to settings->system->about, does it show your email address that is the same as your Roku account?  Can you log into that account?

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AvsGunnar
Level 8

Re: Account exhausted message. They want fees

Pretty vague question.   Google the phone number and see what it returns.  Maybe it is your internet provider, maybe it is your electronic payment provider(paypal or the like), maybe it is the owner of the guest network, maybe it is a scam.  If it doesn't provide you back with any recognizeable feedback, I certainly wouldn't just pay the fees. 

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renojim
Level 21

Re: Account exhausted message. They want fees

This is absolutely a scam.  Don't pay anyone anything.

AvsGunnar
Level 8

Re: Account exhausted message. They want fees

No update from user yet.  Wasn't sure if the message said that the guest network was locked, or if the actual guest network connection was indeed locked/denied access and someone asking for payment to unlock it.

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atc98092
Level 21

Re: Account exhausted message. They want fees

Has all the indications of a scam. I certainly wouldn't send them any money, and in fact would not even call the phone number. If the Roku can't be taken out of guest mode, someone with access to the Roku user account has likely changed the password. I would alert @RokuDanny-R and create a new user account and reset the Roku to the new account. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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makaiguy
Level 20

Re: Account exhausted message. They want fees


@atc98092 wrote:

I would alert @RokuDanny-R and create a new user account and reset the Roku to the new account. 


That's FACTORY RESET, accessed via Settings > System > Advanced system settings > Factory reset.  The unit will restart and have to be set up from scratch, as though it were a new unit just taken out of the box.

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