Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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NessieM
Level 7

A message displays on TV saying Roku is overheating.

We get the message displayed that the Roku is overheating ONLY when we watch HBO. Why is this? We have done all the suggestions- turning the TV off, moving the Roku further away from the TV....We have had this Roku for a year- this never happened until a week ago, when we started streaming HBO.

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: A message displays on TV saying Roku is overheating.

Hey @NessieM

Thanks for bringing this to our attention.

Try removing HBO Max then re-install it back in. To ensure the process is successful, make sure you restart your Roku device before adding the channel again. You can check this Support link for detailed instructions: How do I resolve channel playback issues?

If the overheating message persists, please reply here with the serial number of the affected device. It can be located in Settings > System > About

Let us know how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Pittieposse
Level 7

Re: A message displays on TV saying Roku is overheating.

Hi-I have ordered the HDMI extender and done all of the recommendations. The device gets very hot even when not in use and I’m getting the on screen warning. Serial # is yhooex130603 Roku premier.

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RokuDanny-R
Roku Employee
Roku Employee

Re: A message displays on TV saying Roku is overheating.

@Pittieposse

Thanks for the post.

Please be aware that the HDMI extender is only for Roku Streaming Sticks, and will not work with your Roku Premier as it simply uses a HDMI cable to connect to your TV.

I have passed along your information to our Support team who will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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