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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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orjwb
Level 7
‎11-06-2020 12:52 PM

9.4.0.4188 doesn't load

I just ran a system update 9.4.0.4188 on my premier + Now nothing loads. I just get a loading message and a spinner. Any news or info on this? I'm disappointed that I can't access any support from Roku.

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makaiguy
Community Streaming Expert
‎11-06-2020 05:22 PM

Re: 9.4.0.4188

Try running another software update via Settings > System > System update > Check now.  I always do this after receiving a new Roku software update and it usually updates a bunch of channels to accommodate the new Roku version.

I have received Roku 9.4.0 on all three of my active devices, performed an additional manual update on all of them, and have had no problems.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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orjwb
Level 7
‎11-07-2020 05:40 AM

Re: 9.4.0.4188

Thanks i did all of that.  This was the first time an update caused a problem.  I wound up doing a factory reset and it's working now.

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