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HisSvt2
Roku Guru

Re: 50S425 screen low glow when off

Still an issue every night I come up to bed the tv is still glowing in the dark like a dim nightlight 

chelseaj
Channel Surfer

Re: 50S425 screen low glow when off

Has anyone figured out a solution to this? I just got my tv and it’s beyond frustrating to have a dim glow coming from the screen when I’m trying to sleep. Contacting TCL support through chat has been fruitless and unhelpful. 

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HisSvt2
Roku Guru

Re: 50S425 screen low glow when off

I still haven’t ours is in our bedroom I see it every night with all lights out 

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chelseaj
Channel Surfer

Re: 50S425 screen low glow when off

Yes, same. The only way to get rid of it is to completely disconnect the tv from power which is obviously not an acceptable solution. Wish TCL would respond. 

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HisSvt2
Roku Guru

Re: 50S425 screen low glow when off

I’ve tweeted this thread link to Roku and tcl see if they respond 

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HisSvt2
Roku Guru

Re: 50S425 screen low glow when off

TCL support has messaged me on Twitter and I’ve PMed them my info and the issue I’ll update and see what they say

chelseaj
Channel Surfer

Re: 50S425 screen low glow when off

hopefully something that is actually helpful! When I spoke with them they said they couldn’t help me without a photo of the issue. I kept telling them that My camera was not able to capture the grey glow because you can only notice it in a very dark room, but why would any of us make up having this issue? Very frustrating. 

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Dillis94
Newbie

Re: 50S425 screen low glow when off

So what did they say? 

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HisSvt2
Roku Guru

Re: 50S425 screen low glow when off

They are setting up a repair /replacement still awaiting confirmation of when.

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chelseaj
Channel Surfer

Re: 50S425 screen low glow when off

They are sending a technician to replace some parts on the TV. The parts arrived today and the technician should be calling to schedule a repair date within the next couple of days. Hopefully this finally resolves the problem, though I won't be able to tell if the repair worked until night when it's dark enough.

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