My roku has not yet been updated and I can't run sling. When will the update arrive?
Thanks for the inquiry.
As @renojim mentioned, please send me a PM with your Roku account email address, and include the serial number and serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
You probably need to contact @RokuDanny-R . That's several updates behind.
Thanks for the inquiry.
As @renojim mentioned, please send me a PM with your Roku account email address, and include the serial number and serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
@RokuDanny-R were you able to do a system update on this device?I also have a 3800X and stuck on 9.1. I try to do an update, restart, reboot and still says all is up to date. Unfortunately I have channels saying I need to update device and I am not able to open them. I have other 3800x and that is currently on 9.4 with no problems accessing channels
Thanks for the inquiry.
Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
With more information we will be able to assist you further.
Thanks,
Danny
@RokuDanny-R I sent a PM with all the details. Let me know if this is what you require to look into it.
Model: 3800X-streaming stick
Serial: YF004D327234
9.1.0 BUILD 4091-54
DEVICE ID: CT3934327234
I'm not able to install HBO Max, Plex, Disney +, and some channels are downloaded but won't open.
Thanks for the information.
We would recommend trying to perform a manual update on your Roku device to see if you can update the latest build.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Please keep us posted.
Thanks,
Danny
@RokuDanny-R I've tried this but says device is updated. I've tried to manually update and restart but still shows 9.1
Thanks for the post.
Have you made sure to try to manual update after I have asked you to?
Please keep us posted.
Thanks,
Danny