Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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jorcalzada
Level 7

3800X still with 9.1.0 build 4091-55

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My roku has not yet been updated and I can't run sling. When will the update arrive?

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800X still with 9.1.0 build 4091-55

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@jorcalzada 

Thanks for the inquiry.

As @renojim mentioned, please send me a PM with your Roku account email address, and include the serial number and serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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renojim
Level 21

Re: 3800X still with 9.1.0 build 4091-55

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You probably need to contact @RokuDanny-R . That's several updates behind.

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800X still with 9.1.0 build 4091-55

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@jorcalzada 

Thanks for the inquiry.

As @renojim mentioned, please send me a PM with your Roku account email address, and include the serial number and serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Jd_805
Level 8

Re: 3800X still with 9.1.0 build 4091-55

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@RokuDanny-R were you able to do a system update on this device?I also have a 3800X and stuck on 9.1. I try to do an update, restart, reboot and still says all is up to date. Unfortunately I have channels saying I need to update device and I am not able to open them. I have other 3800x and that is currently on 9.4 with no problems accessing channels

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800X still with 9.1.0 build 4091-55

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@Jd_805 

Thanks for the inquiry.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jd_805
Level 8

Re: 3800X still with 9.1.0 build 4091-55

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@RokuDanny-R I sent a PM with all the details. Let me know if this is what you require to look into it.

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Jd_805
Level 8

Re: 3800X still with 9.1.0 build 4091-55

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@RokuDanny-R 

Model: 3800X-streaming stick

Serial: YF004D327234

9.1.0 BUILD 4091-54

DEVICE ID: CT3934327234

I'm not able to install HBO Max, Plex, Disney +, and some channels are downloaded but won't open.

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800X still with 9.1.0 build 4091-55

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@Jd_805 

Thanks for the information.

We would recommend trying to perform a manual update on your Roku device to see if you can update the latest build.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jd_805
Level 8

Re: 3800X still with 9.1.0 build 4091-55

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@RokuDanny-R  I've tried this but says device is updated. I've tried to manually update and restart but still shows 9.1

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RokuDanny-R
Roku Employee
Roku Employee

Re: 3800X still with 9.1.0 build 4091-55

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@Jd_805 

Thanks for the post.

Have you made sure to try to manual update after I have asked you to?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator