Roku Developer Program

Developers and content creators—a complete solution for growing an audience directly.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
shess
Level 7

"Video error code: -3" trying to play PlayReady dash stream

Hello,

I'm having difficulty playing a PlayReady encrypted stream with a dash manifest.  This stream works elsewhere, but I can't figure out what is going wrong on Roku, and the error message is extremely vague:
Video error code: -3 Msg: An unexpected problem (but not server timeout or HTTP error) has been detected.


The setup is very straight forward:
  contentNode.url = m.videoUrl
  contentNode.Title = m.VideoDetails.Title
  contentNode.KeySystem = "playready"
  contentNode.streamFormat = "dash"
  contentNode.encodingType = "PlayReadyLicenseAcquisitionUrl"
  contentNode.encodingKey = m.drmKeyUrl


The encodingKey variable is set to the PlayReady license acquisition URL.  (ExpressPlay)

This does not work in the Roku stream tester, either.

Is there any way to get more info about the actual error?  I've tried everything I can think of, any hints or info is extremely appreciated.

Thanks!
0 Kudos
3 Replies
gomad
Level 7

Re: "Video error code: -3" trying to play PlayReady dash stream

from their docs:

Make sure that the init segment is under 4KB in size.DASH playback failures appear to be caused by the DASH init segment being too large, in 8.1 the init segment needs to be under 4KB in size.
0 Kudos
shess
Level 7

Re: "Video error code: -3" trying to play PlayReady dash stream

Hello and thanks for the reply!

Unfortunately, our init segments max out to less than 2kb.  We've tried everything we can think of with a stream that works on other platforms, but no luck.  Any further thoughts are also greatly appreciated.
0 Kudos
jasonjustman
Level 7

Re: "Video error code: -3" trying to play PlayReady dash stream

Please see my post regarding CENC PR+WV defaultIV size values that are supported with PR2.5-3 (8 bytes only):

https://forums.roku.com/viewtopic.php?f=34&t=116388&p=649340#p649340

j
0 Kudos