"RokuKC" wrote: This should only be an issue if the device is running firmware version older than 7.1. Do you have information about the firmware version and/or region for the crashing device?
I am seeing traces of RAF play failing on 7.2 devices, to ballpark it about 5% of the fulfilled^ ad requests seem to end up that way.
I experienced it yesterday with public-ed app, unfortunately am unable to reproduce it on cue in side-loaded channel. However, i can peruse the server logs! ^^
Looking at the last dozen bombed traces from yesterday, these are Roku 3 and Roku 4 devices, reporting agents "Roku/DVP-7.20 (047.20E04100A)" and "Roku/DVP-7.20 (177.20E04100A)" respectively. By geo ip, it's a fair mix of US states (CA, NJ, KS, IL, TX, MN, GA, AZ, IN, IL, CO, WI), plus one from Mexico. Half of the players have been served ads successfully during different sessions (before or after). I might be able to provide more info if there is interest from the Co (i.e. issue is not known).
(^) Note this is separate from the low fill rate RokuCo is having right now. I calc'd % share vs filled slots. (^^) Q: How can you tell that an elephant has been in your refrigerator? A: By the footprints in the butter.