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bucbrock
Level 7

Unable to add private channels

Hello Roku,

We are currently unable to add private channels. We are trying the add the following channels with the following codes: porn, malimar, and asiancrush. After adding the code from the Roku account, we do a manual update on the Roku device and nothing appears. We have rebooted the Roku device and performed an factory reset. These channels are still not appearing. We are using firmware version 096.01E05520A

Please help.
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2 Replies
Roku Employee
Roku Employee

Re: Unable to add private channels

So if you go to https://owner.roku.com/add/<channelCode> it isn't working? What URL are you using?

- Joel
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bucbrock
Level 7

Re: Unable to add private channels

https://owner.roku.com/add/malimar
https://owner.roku.com/add/porn

From the website, it will say this channel has been added please wait 24 hours. In the past, we are able to get the channels faster for clients by performing a update on the Roku device.

Now with the new firmware, when we perform this update, the private channels fail to appear under "My Channels" of the customer(s) Roku device.

We have many customers calling us after purchasing the Roku device from the store. They are contacting us to to add these private channels and we are not able to add them successfully for the customers. Many of them are going to return their Roku devices.

On a side note, when customers are attempting to login and it fails. We get a notification that says "The words you typed do not match the image". There are no CAPTCHA image, please see screenshot for clarification.

https://www.dropbox.com/s/mno1q9qo3pn8syc/ROKU.png?dl=0
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