I'm very troubled to discover that several of my channels with monthly subscriptions are having valid transactions removed. I download my excel sheet daily and compare them carefully only to find that transactions that have already posted, say, a week ago, have been removed from the most recent download. What caught my attention today... this is a section from the report from 2/18:
| usd | 2/10/2021 | Purchase | 1 | 4.99 | 4.99 | 3.99 |
| usd | 2/10/2021 | Purchase | 2 | 7.98 | 7.98 | 6.38 |
| cad | 2/11/2021 | Purchase | 3 | 11.97 | 11.97 | 9.57 |
| usd | 2/11/2021 | Purchase | 6 | 23.94 | 23.94 | 19.14 |
| usd | 2/12/2021 | Purchase | 4 | 15.96 | 15.96 | 12.76 |
| usd | 2/13/2021 | Purchase | 6 | 23.94 | 23.94 | 19.14 |
| usd | 2/14/2021 | Purchase | 4 | 15.96 | 15.96 | 12.76 |
This is the same channel, report from 2/21: showing dates 2/11 and 2/12 have been deleted from my earnings! The same kind of "anomoly" has been found in my newest channel where transactions posted days ago have now been removed from the latest download and total earnings. I'm watching this situation very closely and I urge other channel owners to DO THE SAME... download the Excel sheet DAILY and add as a new sheet in Excel so you can see the transactions vanishing! I need someone at Roku to explain this to me right now, please.
| usd | 2/10/2021 | Purchase | 1 | 4.99 | 4.99 | 3.99 |
| usd | 2/10/2021 | Purchase | 2 | 7.98 | 7.98 | 6.38 |
| usd | 2/13/2021 | Purchase | 6 | 23.94 | 23.94 | 19.14 |
| usd | 2/14/2021 | Purchase | 4 | 15.96 | 15.96 | 12.76 |
