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rnmoss1
Binge Watcher

Roku channel ratings & review counts haven't updated since July

It appears that ratings information is not available in the channel store since around July 2022. Ratings & ratings counts have been frozen for older apps, and they just plain don't exist for newer apps. Is this a bug?

One could assume this also has implications for channel recommendations & which channels get downloaded & subsequently used; would you download an unrated app?

Apps from popular developers, even Roku itself showing 0 ratings:

https://channelstore.roku.com/details/5f9a7b940fae28acf735ebbb86cb057d/wnba-live-games-and-scores

https://channelstore.roku.com/details/c6b0677b1cf6304b6dc020dd5d7655e7/the-buzz

https://channelstore.roku.com/details/d047642ef47047b27988576c5b8274a7/american-horrors-classic

https://channelstore.roku.com/details/6f69309c7a59361194f2415b8176e420/western-theme-pack

 

The below plot, grouped by created date, shows the # of apps created vs apps that have any amount of reviews / ratings. Nothing since July 26th 2022. Is this the new normal, or a bug?

Roku Channel Created Date vs Rate of Apps Having Any Ratings; 2022.png

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5 REPLIES 5
rnmoss1
Binge Watcher

Re: Roku channel ratings & review counts haven't updated since July

Any insight roku team?

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rnmoss1
Binge Watcher

Re: Roku channel ratings & review counts haven't updated since July

@RokuDanny-R @RokuAbhay @RokuAndyT @RokuBen @RokuBrian @RokuCC @RokuChris @RokuDR @RokuFelixM @RokuFrank-B

Any insight?

Take this further example of the MTV app; ratings counts are frozen here at 23707, as they have been since July. Again, new apps released since then have NO ratings information.
starRatingCount vs. date; MTV.png

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rnmoss1
Binge Watcher

Re: Roku channel ratings & review counts haven't updated since July

@RokuIrene-S @RokuJer @RokuJoel @RokuJohn @RokuKC @RokuKarla @RokuLu @Anonymous @RokuMattF 

Tagging for visibility, not sure how else to get a response

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rnmoss1
Binge Watcher

Re: Roku channel ratings & review counts haven't updated since July

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rnmoss1
Binge Watcher

Re: Roku channel ratings & review counts haven't updated since July

@RokuThomasW @RokuVinceT @RokuWimM @RokuWseemann

Tagging for visibility

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