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smason
Level 7

Rejection Feedback

A channel I recently submitted for publication was rejected and for the life of me I can't figure out what this rejection means (see below) or where I should look to find more information.  What does "feedback provided in feedback" mean?  Is there a feedback section in Manage My Channels (or someplace else) that I'm missing?
     
     Hello,
          We have discovered at least one issue preventing us from approving and publishing your channel:

          Feedback provided in feedback - (channel name was here, I removed it for the sake of privacy)

          Please correct this issue and ensure that no other issues are present prior to resubmitting your channel. We recommend you test as thoroughly as possible and perform all the tests present             in our Channel Testing Checklist in order to ensure a smooth process through Roku's channel testing. If you have any questions, please contact us at developer@roku.com.
         Thanks,
         Roku 
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3 Replies
destruk
Level 10

Re: Rejection Feedback

The email should have had a spreadsheet file attachment, that is where their notes would be.
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Roku Employee
Roku Employee

Re: Rejection Feedback

Email partnerSuccess@roku.com if not link to the feedback in said email, they'll straighten it out.
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smason
Level 7

Re: Rejection Feedback

Thanks for the feedback.  Unfortunately, there was no attachment in the email.  I have reached out via email to the address provided above and will hopefully have a resolution soon.

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