Forum Discussion

eoherrer's avatar
eoherrer
Reel Rookie
4 years ago

Playback Issues with widevine content, after updating to OS 10.5

Hi, after updating my roku device to 10.5 version, before this I was able to play any widevine content, but not anymore. I'm getting this error:

Using this content settings

{
contentid: "DD9C23B3-6373-44DC-BFDD-F0921D4B4A13"
contenturl: "https://streaming-product.azureedge.net/content/pubcontent/vol/DD9C23B3-6373-44DC-BFDD-F0921D4B4A13/1632335669614-output_dash.ism/index.mpd"
drm: "widevine"
licenseprovider: <Component: roAssociativeArray>
licensetokens: invalid
licenseurl: "https://widevine-proxy.pbox.edge.firstlight.ai/getlicense?service=targetarch&version=1.0&kid=DD9C23B3-6373-44DC-BFDD-F0921D4B4A13&ptoken=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"
mediaformat: "dash"
}

Playback Error: [ errorCode: fffffffa, errorMessage: Protected content license error., contextDescription: {"category":"drm","clipid":0,"dbgmsg":"buffer:loop:/build/work/2ac1d87d0094fce3/os/RokuOS/System/Source/DRM/DrmEngine.cpp:DRM exception: No addon found for widevine","drmerrcode":0,"errcode":1,"ignored":false,"source":"buffer:loop:/build/work/2ac1d87d0094fce3/os/RokuOS/System/Source/DRM/DrmEngine.cpp"} ]

 

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3 Replies

    • AmanPunj's avatar
      AmanPunj
      Binge Watcher
      3 years ago

      Hi Prashanth, In my case video was encoded wrong. 
      you can check in roku documents Video encoders used for Roku.

      Your player is throwing any error ?

      Or try

      to install youtube , play a youtube content and then try to play your actual content.

      after 10 os version widevine separately download its add ons.