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DeanLach
Level 8

One time purchase vs Annual fee

I'm wondering if I offer a channel for a one-time-purchase price, what happens if I have to cancel the channel for some reason (get hit by a truck, acts of god, or angry wife, etc?)

Also, if a subscriber cancels...

How does Roku billing handle these events?
Cut that Cable!
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2 Replies
Roku Employee
Roku Employee

Re: One time purchase vs Annual fee

One time purchase is generally at the buyer's risk. Annual subscriptions are prorated across the year so we can refund what we have not payed you yet. Cancelling and refunding subscriptions is an extremely painful one-at-a-time process on our end. On your end though you should be able to use the web API to cancel and refund subscriptions yourself.

- Joel
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DeanLach
Level 8

Re: One time purchase vs Annual fee

Thank you.
I don't plan on getting hit by a truck, so we're good Smiley Happy
Cut that Cable!
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