Forum Discussion

ioan's avatar
ioan
Roku Guru
4 years ago

My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I got several emails reporting this problem so I tried on all my Roku devices and is the same on all of them. I even tried to delete / reinstall the application, but even then, the problem is still t...
Roku Developer Program
BradD's avatar
BradD
Reel Rookie
4 years ago

On my ROKU TV I’m running version 5.3 of the application which was updated on Aug 9th 2021.

 

I doubt a downgrade will fix the issue? Assuming even if you can downgrade.

ioan's avatar
ioan
Roku Guru
4 years ago
BradD wrote:

On my ROKU TV I’m running version 5.3 of the application which was updated on Aug 9th 2021.

 

I doubt a downgrade will fix the issue? Assuming even if you can downgrade.

The problem is on Roku's servers. We'll have to wait for them to fix the problem. I'm sure they are working right now on this problem, all the one time purchase applications are having the same issue.

  • BradD's avatar
    BradD
    Reel Rookie
    4 years ago

    Right now Device Support Team is forwarding me to the Account Management Team….who forwarded me to the Techincal Support. The person in Techincal Support was in a wind tunnel… I gave up and am hoping others on this thread have given the correct focus to ROKU to fix the issue.