My application is experiencing this issue as well. It is a one time purchase for $4.99.
I've had a handful of users email me encountering the same issue.
I've reached out to Partner Success and they've reported the issue internally. Waiting for them to quickly resolve it.
coopdaddyswag wrote:I've reached out to Partner Success and they've reported the issue internally. Waiting for them to quickly resolve it.
Same here, contacted Partner Success and they were able to reproduce the problem and opened a bug report with the Roku developers.
On my ROKU TV I’m running version 5.3 of the application which was updated on Aug 9th 2021.
I doubt a downgrade will fix the issue? Assuming even if you can downgrade.
BradD wrote:On my ROKU TV I’m running version 5.3 of the application which was updated on Aug 9th 2021.
I doubt a downgrade will fix the issue? Assuming even if you can downgrade.
The problem is on Roku's servers. We'll have to wait for them to fix the problem. I'm sure they are working right now on this problem, all the one time purchase applications are having the same issue.
Right now Device Support Team is forwarding me to the Account Management Team….who forwarded me to the Techincal Support. The person in Techincal Support was in a wind tunnel… I gave up and am hoping others on this thread have given the correct focus to ROKU to fix the issue.
