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ioan
Roku Guru

My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I got several emails reporting this problem so I tried on all my Roku devices and is the same on all of them. I even tried to delete / reinstall the application, but even then, the problem is still there. When I try to start it, I get the message:

Channel inactive

This channel 'IP Camera Viewer - Pro' requires
purchase for activation. Select Purchase to visit the 
channel store to purchase this channel.

Clicking purchase takes me to the Channel store and from there the option is "Go to channel". 

Any ideas? Is Roku servers acting up?

https://github.com/e1ioan/
http://rokucam.com
30 REPLIES 30
mgardner1969
Reel Rookie

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I am also having this problem.  Even if you try to repurchase the app, it still does not work.

Jean_Valjean
Channel Surfer

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I have the same problem! I purchased for the second time in in January 2021, and after an update last night (11-3-2021), it says the channel is 'Inactive' and I must purchase it again.  Actually, this happened once before and after Roku refused to help, I purchased it again.  Perhaps this app is only good for 11 months?

Dennis

0 Kudos
jd555
Newbie

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

Same issue.  Purchase was made 02/22/2020

Channel page states $4.99 one time purchase:

https://www.rokuguide.com/channels/ip-camera-viewer-pro

0 Kudos
Jean_Valjean
Channel Surfer

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

Yes, I argued that it was permanent with Roku last year, but they refused to budge. So I purchased it again, $5.29 with tax on January 5, 2021, because I like the application.   Eleven months later, Roku requires I purchase it again, for the third time.  Two technical glitches or a scam?

 

Dennis

0 Kudos
Jean_Valjean
Channel Surfer

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I see today that Roku has banned private channels, mostly porn. Perhaps that's what happened to this application?

Dennis

0 Kudos
coopdaddyswag
Binge Watcher

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

My application is experiencing this issue as well. It is a one time purchase for $4.99.

I've had a handful of users email me encountering the same issue.

I've reached out to Partner Success and they've reported the issue internally. Waiting for them to quickly resolve it.

jmowens
Reel Rookie

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

Same here.  Got this message this morning.  Originally purchased in April of last year.  At $5 and change, I thought I'd go ahead and purchase again.  My Roku account shows "purchased" again today, but I still get the same message!

0 Kudos
BradD
Reel Rookie

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I am also running into this...

 

Purchased on 12/09/2017 and ran into it today.

 

I need this to work as I have it installed in 5 resturants and this app is their view of the Buffets

0 Kudos
RobsTV
Reel Rookie

Re: My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

Same results here. 

The IP Camera Pro on Chromecast for GoogleTV app still works fine, just the Roku version seems to be screwed.

0 Kudos