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ghartwig
Level 7

Re: Direct Publisher channel now failing

I haven't found a way to contact Roku about developer issues like this one.  I think we may be out of ideas on fixing my problem but I don't know how to contact them to report this.  There are no error messages anywhere.  The Feed Status says I have 784 items.  I don't know where else to look for a problem.

The only thing I can think of is that I'm exceeding some limits somewhere (silently), but that should give some error.  Bah.

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Baradanikto
Level 13

Re: Direct Publisher channel now failing

The only limit I know of is 40 items per row.  An item does not imply a video.  An item can be a series with multiple episodes.

To contact Roku, search for "Roku Partner Success".

FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
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ghartwig
Level 7

Re: Direct Publisher channel now failing

Thanks, I've written them.  Hopefully they can figure something out.

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