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Channel crashes only on some models 3930RW, 3930X, 3930SE

Hello, I'm see on the Channel Health report:

18.1% Devices with Channel Crashes

Error Text: Function main(args As Object) As Void; pkg:/source/main.brs(73)

I checked my main.brs:

 if msgType = "roInputEvent"

            info = msg.getInfo()


  else if info.cmd = "image" or Instr(1, info.type, "image") > 0 //THIS IS LINE 73


What could be causing this? Is info.type a keyword on these models? 3930RW, 3930X, 3930SE


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