Can you please clarify the issue you are experiencing? Are you using a Roku TV or a Roku device? Are you using a physical remote for the device or are you using the Roku mobile app for the private listening feature?
With more detailed information, we will be able to assist you further.
First thing I would try would be a restart of the Roku.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all it needs. (Note that if yours is a Roku TV, turning it off and back on just puts it into a standby state and back out; it does NOT give you a complete restart.)
Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the device for a minute or so then plugging it back in.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X