Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

simultaneous remote failure

I have two Roku Streaming Sticks and one Roku Express.  All three with voice remotes.  The remotes for the express and one of the steaming sticks stopped working at the same time.  The other streaming stick remote still works. I have changed the batteries in both remotes twice with no help.  They are both still dead.  I can still control both devices with my phone app.  I can't imagine that both remotes would fail simultaneously.  Am I missing some problem common to both? 

0 Kudos
Roku Guru

Re: simultaneous remote failure

Hey @Stevesimp

Thanks for letting us know about the issue you're experiencing.

We would recommend starting with the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

If still no dice, reply here with the serial number of the Roku devices associated with the affected remotes. It can be found at the back or underneath the player itself.

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos